Welcome to our website cooculte.com. These Terms and Conditions of Use govern the access to and use of cooculte.com. The access to and use of this website as well as the purchase of products on cooculte.com are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by Lingerie Baltic Ltd. Business register number, tax code and VAT number 50003680151.

Shipping

COO CULTE PROVIDES FREE SHIPPING WORLDWIDE!

COO CULTE delivers INTERNATIONALLY, but do not ship to Lithuania, Belarus, Ukraine, Germany, Australia.

We use Latvia Post for all our deliveries. For deliveries in the Baltic States (Latvia and Estonia) we offer free delivery using Omniva services. All orders will be provided with a tracking number once order is dispatched for your reference.

We aim to dispatch all orders within 5 working days. Estimated delivery times varies from 3 to 21 working days depending on the destination. The delivery dates are to be used as a guide only and commence from the date of dispatch, we are not responsible for any delays caused by destination customs clearance processes.

For the customers outside the EU: Import duty or tax costs are not included in the final price and will be invoiced to you directly from delivery service or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Please contact shop@cooculte.com if there is a longer than expected wait for delivery. During peak times, there may be a delay in delivery.

Returns & Exchange Policy

Here at COO CULTE, we want to make sure you are completely satisfied with your purchase. If for any reason you are not happy, you are welcome to return your item(s).

CONDITIONS

  • Please contact us WITHIN 14 working days from date of delivery.
  • Returns after this period will NOT be accepted.
  • All that we ask is that the items are returned to us in the same condition as they were sent out.
  • Must NOT have been damaged, worn, altered or washed and all tags must remain attached.
  • If the returns team deem it worn or not in it’s original condition, this will result in the item being sent back to you.
  • Exchanges will be sent via Latvia Post.

PLEASE NOTE: There is NO REFUND for sale items, unless deemed defective. Sale items are valid for a store credit or exchange. We do not offer refunds for change of mind on sale items.

HOW TO RETURN/EXCHANGE

All returns must follow the COO CULTE returns process:

Email shop@cooculte.com to receive a Return Number and instructions for how to return items from your order.

  • You MUST provide your original sales order number.
  • Explain your reason for return & if you require an exchange or a refund.
  • Print out the returns form once you have a confirmation email.
  • Place form inside return package.

Returns that have not been authorised will NOT be accepted.

Upon receiving your Return Number please ensure your parcel is back to us within 14 days  (we will be in contact with you once we receive it).

Return your goods to:

COO CULTE

SIA LINGERIE BALTIC

Rupniecibas street 34a-2a,

Riga, LV-1045

Latvia

FAULTY GOODS

We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods at shop@cooculte.com.

If possible we will firstly REPAIR or REPLACE faulty items, otherwise a full refund will be provided.

Items damaged from wear and tear will NOT be considered as faulty.

PLEASE NOTE: Return shipping of faulty items will be refunded only to the value of shipping charges originally paid.

IMPORTANT INFORMATION

  • We do NOT refund shipping costs for goods returned, unless it is due to a fault in the garment.
  • All shipping costs for exchanges and refunds will be the responsibility of the customer.
  • Return shipping must be prepaid and a traceable method to ensure safe, documented and signed delivery. COO CULTE will not be responsible for missing incoming deliveries.
  • Returns or exchanges will only be accepted for purchases made through www.cooculte.com
  • Your money will be refunded within 14 days after receiving the merchandise and completing the quality check.